Terms and Conditions

Effective Date: October 2025,

Welcome to Bank Astrax. By accessing or using our website, mobile app, or banking services, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old to open an account with Bank Astrax.

You must provide accurate, complete, and up-to-date information during registration and KYC verification.

Bank Astrax reserves the right to refuse service or terminate accounts at its discretion.

2. Account Registration & Security

Customers must complete the registration process, including KYC verification, to access banking services.

You are responsible for maintaining the confidentiality of your account login credentials.

You agree to notify Bank Astrax immediately of any unauthorized use of your account.

Bank Astrax is not responsible for any loss resulting from unauthorized access due to your failure to secure login details.

3. Use of Services

All services, including deposits, withdrawals, fund transfers, loans, bill payments, and investments, must be used lawfully.

You agree not to use our platform for illegal, fraudulent, or unauthorized activities.

Bank Astrax reserves the right to suspend or block services if suspicious or illegal activity is detected.

4. Fees and Charges

Applicable fees, charges, and interest rates for our services are published on our website.

By using our services, you agree to pay all applicable fees.

Bank Astrax reserves the right to modify fees and charges at any time with prior notice.

5. Deposits and Withdrawals

Deposits are subject to verification and must comply with KYC regulations.

Withdrawal requests are processed according to the bank’s procedures and may be subject to limits or verification.

Bank Astrax is not responsible for delays caused by third-party payment processors or banking networks.

6. Loans and Credit Services

Loan approvals are subject to verification, eligibility, and Bank Astrax’s lending criteria.

Interest rates, repayment schedules, and penalties are disclosed at the time of loan issuance.

Late payments may incur fees, interest, or restrictions on future banking services.

7. Intellectual Property

All content, logos, graphics, software, and materials on the Astrax Bank platform are owned by Bank Astrax or its licensors.

You may not copy, distribute, or modify any content without prior written permission.

8. Limitation of Liability

Bank Astrax provides services “as is” and is not liable for indirect, incidental, or consequential damages.

We are not responsible for losses resulting from technical issues, internet disruptions, or unauthorized access caused by users.

Bank Astrax’s total liability is limited to the amount held in your account or involved in the transaction in question.

9. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

10. Termination of Services

Bank Astrax may suspend or terminate your account for violation of these Terms and Conditions, fraudulent activity, or non-compliance with laws.

Users may also close their accounts by contacting customer support, subject to settlement of outstanding balances or obligations.

11. Changes to Terms

Bank Astrax may update these Terms and Conditions from time to time.

Updates will be posted on our website with the effective date. Continued use of our services after updates constitutes acceptance.

12. Governing Law

These Terms and Conditions are governed by the laws of [Your Country/Region].

Any disputes arising from use of Bank Astrax services shall be subject to the jurisdiction of the competent courts in [Your Country/Region].

13. Contact Us

For questions or clarifications regarding these Terms and Conditions, please contact:

Bank Astrax – Customer Support

Email: administration@myastrax.com

Address: Arusha-Tanzania